John DiJulius

THE Authority on Customer Service

John DiJulius is The Authority on World-Class Customer Experience, and author of the book The Customer Service Revolution.

Breakout Topic: Introduction to The Customer Service Revolution

This breakout is for people who have never have seen John DiJulius present before. This is a 45 minute version of John’s signature keynote on his bestselling book The Customer Service Revolution. You will learn:

  •     What it takes to be the brand customers cannot live without & how to make price irrelevant
  •     How to increate your employees service aptitude
  •     the importance of understanding a day in the life of our customer
  •     How to create non negotiable standards that everyone must follow to be brilliant at the basics.


E: John DiJulius:

P: 216-839-1430

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