Breakout Topic: Introduction to The Customer Service Revolution
This breakout is for people who have never have seen John DiJulius present before. This is a 45 minute version of John’s signature keynote on his bestselling book The Customer Service Revolution. You will learn:
What it takes to be the brand customers cannot live without & how to make price irrelevant
How to increate your employees service aptitude
the importance of understanding a day in the life of our customer
How to create non negotiable standards that everyone must follow to be brilliant at the basics.